Who we are
Sampora is operated by Anhui Jiayu Enterprise Service Co., Ltd. This Privacy Policy explains how we collect, use, store, and share information when you visit getsampora.com, contact us, request a demo or trial, or interact with related sales communications.
This public website is used for product information, lead capture, and customer communication. Customer login, registration, and operational account access may be handled through a separate customer system or invitation flow.
Information we collect
We collect information you choose to provide, such as your name, business email, company, role, message, demo or trial request, and other details you include in the contact form or sales communication.
We also collect limited technical information needed to operate and protect the site, such as IP address, browser type, device information, visited pages, timestamps, referral information, and server logs.
We use necessary browser storage for language preference, cookie preference, resource manual state, and contact form fallback status. We do not intentionally collect sensitive personal information through this public website.
How we use information
We use the information to respond to your inquiries, arrange demos or trials, understand your business needs, support sales follow-up, protect the website from spam or misuse, maintain website security, and comply with applicable legal obligations.
Website Analytics and Behavioral Data
We use Google Tag Manager, Google Analytics 4, and Microsoft Clarity to understand how visitors use the Sampora public website. These tools may collect website visits, page views, traffic sources, device and browser information, clicks, scrolling behavior, page interactions, heatmaps, and session replay data.
We use this information to analyze website performance, improve page content, enhance user experience, troubleshoot website issues, and understand visitor interest in product information, demo requests, contact forms, and resource pages.
These analytics tools are used only for the Sampora public website. We do not use these tools to collect customer project data, supplier data, finance data, settlement data, or other customer business data inside the Sampora product workspace.
Microsoft, Google, and their related services may process this data according to their own privacy policies. Users may restrict or delete cookies through their browser settings.
AI support chat
We use SaleSmartly to provide AI-assisted support and, when needed, human sales or operations follow-up on this website.
When you use the AI support chat, SaleSmartly and Sampora may process the messages you enter, the page where the chat is used, timestamp, browser and device information, session ID, and any contact details you choose to provide, such as your name, email, company, phone or WhatsApp contact, and request details.
We use this information to answer your questions, route qualified requests to Sampora sales or operations, support human follow-up, improve support quality, prevent misuse, and maintain website security.
SaleSmartly chat records are retained for up to 90 days and may be exported by Sampora for support, review, or follow-up purposes. We do not sync SaleSmartly chat records to email, CRM, WhatsApp, Facebook, or Telegram in the current setup.
We do not intentionally use AI support chat messages to train public AI models.
Please do not enter sensitive personal information, payment card details, passwords, confidential customer data, survey respondent data, or any information that you are not authorized to share.
AI-generated responses are for general information only. Commercial terms, pricing, implementation scope, account access, and payment arrangements must be confirmed by Sampora sales or operations.
Contact form storage
Contact form submissions are intended to be sent to /api/contact, stored in a private Google Sheet, and notified to the sales team by email. Only team members who need the information for sales, support, operations, or compliance should access the sheet.
If the production endpoint is not configured yet, the website may temporarily store a fallback contact status in the visitor's browser session and ask the visitor to email sales@getsampora.com.
Customer portal and payments
Sampora may provide customer access through a separate customer portal or account system. This public website does not provide open self-service registration. Customer-specific login or invitation links are provided through sales or operations after qualification.
If you purchase or subscribe to Sampora services, payment or order processing may be handled by PayPro Global or another authorized payment service provider. We do not collect or store full payment card details through this public website.
Service providers and sharing
We may share information with service providers that help us operate the website and business process, such as hosting providers, Google Workspace / Google Sheets, email delivery tools, SaleSmartly as our AI support provider, customer portal providers, payment providers, security tools, analytics providers, and professional advisers. These providers may process information only as needed to provide their services to us.
We may also disclose information if required by law, to protect our rights, or in connection with a business transfer such as merger, financing, restructuring, or acquisition.
Retention
Contact form submissions are retained for up to 25 months unless a longer retention period is required for legal, accounting, dispute, or business continuity reasons. Server logs are retained for up to 90 days unless needed for security investigation or legal compliance.
Browser preferences remain on your device until you clear them, update your preferences, or the website version changes.
Security
We use reasonable technical and organizational safeguards to protect information. No internet transmission or storage system can be guaranteed to be completely secure, so please avoid sending sensitive information through the public contact form.
International processing
We operate from China and may use service providers located in other countries or regions. This means your information may be processed outside your location. We take reasonable steps to protect information according to this policy and applicable law.
Your choices and rights
You may contact us to request access, correction, deletion, or other handling of your personal information. We may need to verify your identity before processing a request.
You can restrict or delete cookies and manage necessary browser storage through your browser settings.
Children
This website is intended for business users and is not directed to children under 18. We do not knowingly collect personal information from children through this website.
Updates and contact
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new effective date.
For privacy questions or requests, contact us at sales@getsampora.com.
Effective date: May 24, 2026
我们是谁
Sampora 由安徽省嘉禹企业服务有限公司运营。本隐私政策说明，当您访问 getsampora.com、联系我们、预约演示、申请试用或与我们进行销售沟通时，我们如何收集、使用、存储和共享相关信息。
本公开官网用于产品展示、线索收集和客户沟通。客户登录、注册和实际业务账号访问可能由独立客户系统或邀请流程承接。
我们收集哪些信息
我们收集您主动提供的信息，例如姓名、商务邮箱、公司、职位/角色、留言内容、演示或试用请求，以及您在联系表单或销售沟通中提供的其他信息。
我们也会收集用于网站运行和安全保护的有限技术信息，例如 IP 地址、浏览器类型、设备信息、访问页面、时间戳、来源信息和服务器日志。
我们使用必要的浏览器本地存储来保存语言偏好、Cookie 偏好、资源手册状态和联系表单 fallback 状态。本公开官网不会有意收集敏感个人信息。
我们如何使用信息
我们使用这些信息来回复咨询、安排演示或试用、了解业务需求、进行销售跟进、防止垃圾提交或滥用、维护网站安全，以及履行适用的法律义务。
网站分析与行为数据
我们使用 Google Tag Manager、Google Analytics 4 和 Microsoft Clarity 等工具来了解访问者如何使用 Sampora 官网。这些工具可能会收集网站访问、页面浏览、来源渠道、设备和浏览器信息、点击、滚动、页面互动、热力图和会话回放等数据。
这些数据用于分析网站访问效果、优化页面内容、改进用户体验、排查页面问题，并帮助我们了解用户对产品信息、演示预约、联系表单和资源页面的关注情况。
这些工具仅用于 Sampora 公开官网的数据分析。我们不会通过这些网站分析工具收集 Sampora 产品后台中的客户项目数据、供应商数据、财务数据、结算数据或其他客户业务数据。
Microsoft、Google 及其相关服务可能会根据各自的隐私政策处理相关数据。用户可以通过浏览器设置限制或删除 Cookie。
AI 客服
我们使用 SaleSmartly 在本网站提供 AI 辅助客服，并在需要时由人工销售或运营团队继续跟进。
当您使用 AI 客服时，SaleSmartly 和 Sampora 可能会处理您输入的聊天内容、使用 AI 客服的页面、时间戳、浏览器和设备信息、会话 ID，以及您主动提供的联系方式，例如姓名、邮箱、公司、电话或 WhatsApp 联系方式和需求说明。
我们使用这些信息来回复您的问题、将合格请求转交 Sampora 销售或运营团队、支持人工跟进、提升支持质量、防止滥用并维护网站安全。
SaleSmartly 聊天记录最长保留 90 天，Sampora 可能为支持、审核或后续跟进目的导出相关记录。当前配置下，我们不会将 SaleSmartly 聊天记录同步到邮箱、CRM、WhatsApp、Facebook 或 Telegram。
我们不会有意将 AI 客服聊天内容用于训练公开 AI 模型。
请不要在 AI 客服中输入敏感个人信息、银行卡信息、密码、客户保密数据、问卷受访者数据，或任何您无权分享的信息。
AI 生成的回复仅作为一般信息参考。商业条款、价格、实施范围、账号开通和付款安排，以 Sampora 销售或运营团队确认为准。
联系表单存储
联系表单计划提交到 /api/contact，写入私有 Google Sheet，并通过邮件通知销售团队。只有因销售、支持、运营或合规需要访问这些信息的团队成员才应访问该表格。
如果生产 endpoint 尚未配置，网站可能会在访问者浏览器会话中临时保存 fallback 联系状态，并提示访问者通过 sales@getsampora.com 联系我们。
客户后台与付款
Sampora 可能通过独立客户后台或账号系统提供访问。本公开官网不提供开放式自助注册。客户专属登录或邀请链接会在销售或运营确认后单独提供。
如果您购买或订阅 Sampora 服务，付款或订单处理可能由 PayPro Global 或其他授权付款服务商处理。我们不会通过本公开官网收集或保存完整银行卡信息。
服务商与共享
我们可能与帮助我们运营网站和业务流程的服务商共享信息，例如托管服务商、Google Workspace / Google Sheets、邮件工具、作为 AI 客服服务商的 SaleSmartly、客户后台服务商、付款服务商、安全工具、分析服务商和专业顾问。这些服务商只能在为我们提供服务所需范围内处理信息。
如法律要求、保护我们的权利，或发生合并、融资、重组、收购等业务转让时，我们也可能披露相关信息。
保留期限
联系表单提交信息最长保留 25 个月，除非出于法律、会计、争议处理或业务连续性原因需要更长时间。服务器日志最长保留 90 天，除非安全调查或法律合规需要延长。
浏览器偏好信息会保存在您的设备中，直到您清除、更新偏好，或网站版本发生变化。
安全措施
我们采取合理的技术和组织措施保护信息。任何互联网传输或存储系统都无法保证绝对安全，因此请不要通过公开联系表单发送敏感信息。
跨境处理
我们在中国运营，并可能使用位于其他国家或地区的服务商。这意味着您的信息可能在您所在地以外被处理。我们会根据本政策和适用法律采取合理保护措施。
您的选择与权利
您可以联系我们，请求访问、更正、删除或以其他方式处理您的个人信息。处理请求前，我们可能需要核验您的身份。
您可以通过浏览器设置限制或删除 Cookie，并管理必要浏览器存储。
儿童
本网站面向商务用户，不面向 18 岁以下儿童。我们不会有意通过本网站收集儿童个人信息。
更新与联系
我们可能不时更新本隐私政策。更新后的版本会发布在本页面，并注明新的生效日期。
如有隐私问题或请求，请通过 sales@getsampora.com 联系我们。
生效日期：2026 年 5 月 24 日